Stonegate Apartments

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Opinions

• Benjamin Posta

  Jul, 25 2018
  ★ ★ ★ ★ ★
  Edit - As of recently a new management team (Summit) has taken over and they are taking things back in a positive direction and quick. My family is moving out-of-state soon, but Summit did enough in the time that I was still here with them to have earned a far better review.
  
  This complex used to be wonderful under Equity, but ever since Pinnacle took them over it has been awful. Constant appalling service. They say that they swab residents' dogs mouths to run tests on the poop that gets left in the yard so they can fine you, but I doubt they actually follow through on that promise because there is constantly poop all over the lawns. The parking lot is in terrible condition even after they "fixed it" last year. They don't let you know when you have a package arrive (this was a very simple yet appreciated service that was offered under Equity but is no longer in place). I got a letter delivered once that for some reason went to the main office instead of the mail box. I was never notified that it was there and even though I checked for packages multiple times over the next months after the letter arrived I was it was never given to me until SIX MONTHS after it was delivered and they had ALREADY OPENED IT. Maintenance requests take days or even weeks to be processed. Equity has a promise in place that if maintenance took longer than 2 days to complete you would not pay rent until it was done. In the time I lived here under them I had plenty of maintenance done and it was always done promptly and the one time that an appliance was broken and they couldn't get the replacement for a few days they made good on their promise and we did not pay rent for those days. Pinnacle doesn't seem to care how long maintenance takes them and obviously either has no such promise any more or is just not making good on it. If the office staff is actually in the office (can be difficult to catch them since they seem to like to close earlier than the hours they have posted) they are wholly unhelpful the majority of the time. All of these wonderful benefit of living here also came with an increase in rent after Pinnacle took over. All of this is very upsetting because the apartments themselves are actually quite nice and the management used to be wonderful but Pinnacle is a nightmare to deal with.

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