ProCraft Mechanical, Inc

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Opinions

• catherine bess

  Apr, 10 2018
  ★ ★ ★ ★ ★
  I am so pleased with the incredible service that ProCraft mechanical has provided us!
  
  After becoming increasingly frustrated with the service techs from the company that originally installed the commercial grade HVAC system at my home, I reached out to ProCraft Mechanical last April to take over our bi-annual preventative maintenance and future HVAC service calls at our home. After our ProCraft service pro, Adam, did an outstanding job completing our spring PM service, I asked Van Sperry, ProCraft’s service manager, to help us research our best options for replacing our existing and difficult to use room thermostats with simple, more user-friendly, touch-screen Wi-Fi thermostats. After Van reviewed the available options and prices with us, he scheduled our thermostat installation. Once again, our ProCraft service professionals, Adam and Gabe were knowledgeable, friendly, fast, and efficient. Additionally, after the thermostats were installed, Van scheduled to personally come out to my home with a representative from Tekmar to help me set up our new thermostats and verify that each one worked perfectly.
  
  Confident that I am working with an exceptional HVAC company, I asked ProCraft if they would be able to create a more efficient and cost effective way to heat our 12,000 gallon outdoor entry pool that may not be winterized and runs year-round. ProCraft engaged a very knowledgeable local HVAC engineer and together they designed a heat exchanger to integrate into my existing pool equipment. Once again, ProCraft’s service manager, Van Sperry, met with me to explain how the system would work and verified that the system would help us accomplish our desired goals. Van then walked me through the contract so that I understood the charges and worked with us on the price to get us within our project budget. Adam and Danny installed the heat exchanger over the summer; they were both friendly, professional, and patient with me...answering my numerous questions and explaining how the system works. We turned the system on in October when the outdoor temperatures began to drop and I am so pleased to report that our new heat exchanger system has been working flawlessly— keeping our pool water temperature around 41 degrees rather than the 62 degree temperature that was required before ProCraft installed the heat exchanger... thereby being easier on our pool boiler and reducing our natural gas consumption and costs.
  
  After working with ProCraft Mechanical over the last 9 months, I have been very happy with all of the ProCraft staff members—- all of whom I have found to be incredibly professional, friendly, accommodating, and knowledgeable. ProCraft is an A+ company and I am pleased to be one of their clients and I highly recommend them to my friends and family.

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